Frequently Asked Questions
Everything you need to know about bringing nature home.
How do you ensure plants arrive safely?
We use custom-designed, eco-friendly packaging that secures the plant and its soil in place, ensuring it stays upright and protected during transit.
What is your 30-day happiness guarantee?
If your plant arrives damaged or dies within 30 days of arrival, we will send you a replacement free of charge or issue a store credit.
How long does shipping take?
Orders are typically processed within 2-3 business days. Depending on your location, standard shipping usually takes an additional 3-5 business days.
Do you offer plant care advice?
Yes! Every plant comes with a digital care guide, and our team of plant experts is available via chat to help you with specific troubleshooting.
Can I change or cancel my order?
Because we work quickly to get live plants into transit, orders can only be changed or canceled within 12 hours of being placed.
Are your plants pet-friendly?
We offer a specific 'Pet-Friendly' collection. You can filter our shop by non-toxic varieties to ensure the safety of your furry friends.